Effective Date: 01/01/2024
This policy outlines the terms of engagement between Inferred Design and its clients to ensure transparency, consistency, and a shared understanding of service boundaries.
1. Post-Launch Website Edits
As a courtesy, Inferred Design provides complimentary website edits and changes for a period of 4 weeks following the website launch date.
- These edits must be minor and related to the agreed-upon scope.
- After this 4-week period, any additional work is classified as Ad Hoc Support, charged at $115 per hour + GST.
2. Client Inactivity (AWOL Policy)
Clients are expected to maintain communication throughout the project lifecycle. If:
- We have attempted contact via email 3 or more times,
- And received no response for a period exceeding 3 months,
you will be deemed an AWOL (Absent Without Leave) client. In such cases:
- Any prior downpayment is forfeited,
- Inferred Design is not obligated to continue or resume the project.
3. Refund Policy
Inferred Design maintains a strict no-refunds policy.
This applies to all project stages including deposits, progress payments, and final balances.
Once a payment has been processed, it is considered final.